% of Price Verification Inspections in Compliance

How are we doing?

This fiscal year, we have a goal to increase the number of retail business charging accurate prices (no overcharges) from 83% (5 year average) to 86%, when customers pay for merchandise at the cash register.  Currently, we are at 90.3% compliance at the end of the 2nd Quarter.

Why is this measure important?

The compliance rate of our registered retail businesses for price accuracy at the cash register is important because it promotes  consumer confidence and a fair marketplace. By increasing compliance, it ensures customers are not overcharged for their purchases and business is conducted on a level playing field. 

Where are we going?

We are committed to continue keeping a high level of compliance for price accuracy by conducting our inspections and informing retail business about our price verification program.

How is this measured?

We are tracking the number of retail businesses where no overcharges are found during inspections. The compliance rate of 86% is the goal for the FY 18-19 Operational Plan.