Why are we measuring this?

We operate and maintain the County’s sanitary sewer infrastructure with the goal of providing uninterrupted collection and disposal of wastewater while maintaining compliance with Federal, State, and Local regulations and protecting public health and the environment.  An indication of the performance of the system is the number and extent of blockages or failures of the sewer infrastructure that result in wastewater overflows from the system.

What is the outcome we are trying to drive?

To provide uninterrupted wastewater collection and disposal services to all County customers while protecting public health and the environment and maintaining compliance with Federal, State, and Local regulations.

How will we be able to tell if we are better off?

Quarterly tracking of the frequency and severity of sanitary sewer overflows will provide an indication of the efficacy of the County’s operation and maintenance program.

How is this driving our operational performance?

Reducing or eliminating sanitary sewer overflows is to a large extent related to the efficacy and efficiency of the County’s operation and maintenance program, thus, striving toward zero overflows requires on-going assessment and improvement of program performance.