Comparison of Code Compliance Cases Opened and Closed
This chart represents both the open and closed cases for the Codes Compliance Team averaged by month and year. Tracking this data allows us to see both the impact being made in communities as well as how to direct resources to best serve customers. We aim to resolve compliance issues through education and collaboration with community members.
How are we doing?
Between 7/1/16 and 12/31/16, we opened an average of 166 code cases per month. This represents an averaged increase of 22 cases per month when compared to the previous 6 months.
Why is this important?
Residents want a safe, healthy and sustainable community that they can be proud of.
By tracking code compliance cases, we can monitor the impact being made as we resolve issues surrounding graffiti, zoning violations and other public safety and aesthetics concerns and identify areas for improvement. One of our primary objectives is to educate community members about County codes and regulations. We work with and encourage residents to voluntarily resolve compliance issues on their properties.
If you have a concern regarding a code compliance issue in an unincorporated community in San Diego County, please visit our Code Compliance webpage for more information. Code Compliance complaints can be submitted online through our website or using the new Tell Us Now mobile application.
Where are we going?
Public health and safety are key components of thriving communities. Through tracking open code compliance cases, we are better able to direct resources and more quickly address compliance issues in the community.
How is this measured?
When a complaint is received, staff assemble a research packet for the supervisor's review. The complaint is reviewed and a case is opened when evidence suggests a violation exists. This measure tracks code compliance complaints that have resulted in the opening of a case during the fiscal year.
The number of cases opened and being processed will affect overall workload and case closure rates; however, the Department of Planning & Development Services is making significant organizational changes, improving efficiency, and committed to continually improving customer service.